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Shipping Policy

Xreart ("we" and "us") is the operator of (https://www.xreart.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

We offer free standard shipping on continental US orders. For other countries and regions, we charge a $10 standard shipping fee for each frame. We are able to offer a more specific estimate(30$-45$) when you are choosing your shipping method at checkout.

Free standard shipping for DIY tools and accessories orders over US$50, plus US$5-10 for orders under US$50.

3. Delivery Terms

3.1 Estimated Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 20 business days. This varies depending on the destination country. We are able to offer a more specific estimate when you are choosing your shipping method at checkout.
If your country is not listed, please feel free to contact us at support@xreart.com
Country or Region Shipping time (business day)
UNITED STATES US 7-12
CANADA CA 4~8
FRANCE FR 10-13
NETHERLANDS NL 10-13
POLAND PL 8-10
GERMANY DE 10-12
ITALY IT 5-10
SWEDEN SE 10-13
BELGIUM BE 10-13
DENMARK DK 10-13
LUXEMBOURG LU 10-12
PORTUGAL PT 11-14
SPAIN ES 8-12
HUNGARY HU 10-13
SWITZERLAND CH 8-10
AUSTRIA AT 8-10
CZECH REPUBLIC CZ 10-12
IRELAND IE 10-12
LITHUANIA LT 10-12
SLOVENIA SI 10-12
SLOVAKIA SK 10-12
GREECE GR 8-11
BULGARIA BG 7~9
JAPAN JP 5-8
THAILAND TH 7~10
KOREA KR 6-8
SINGAPORE SG 4~7
MALAYSIA MY 5~7
ISRAEL IL 6~9
SAUDI ARABIA SA 6~9
VIETNAM VN 4-8
UNITED ARAB EMIRATES AE 6~9
PHILIPPINES PH 4~9
5~15
HONGKONG (CHINA) HK 3~5
TAIWAN (CHINA) TW 3~5
AUSTRALIA AU 7-10
NEW ZEALAND NZ 5~8
MEXICO MX 10-30
COLOMBIA CO 10-20
SOUTH AFRICA ZA 7-12
3.2 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of order.  Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.  Custom products do require proof approval as well as production time which can vary so these will take longer than 5 days typically.  
3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 P.O. Box Shipping
We are unable to offer couriers services to these locations. Please leave a detailed shipping address.
3.5 Military Address Shipping
We are unable to offer couriers services to these locations.
3.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.  If delivery time exceeds 60 days after the order date, we will either resend the item at no charge to you, or provide you a full refund with a written request.     

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, please get in touch with our support team with next steps. Please offer an unboxing video to prove the damage if needed.

6. Duties & Taxes

6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.

6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.

7. Cancellations

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped.
Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. Xreart Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund.
If an order has already been shipped, please refer to our refund policy.

8. Customer service

For all customer service inquiries, please email us at
support@xreart.com

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