Cancellations
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped.
Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. XreArt Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped the terms of our Returns and Refund policy will take effect. We reserve the right to charge a 4% cancellation fee on any canceled orders.
Returns (if applicable)
Our policy lasts 30 days from your order delivery date. If 30 days have gone by since that time, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable).
The following items are non-returnable items:
(1)Custom product(s)
(2) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
(3) Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your order is canceled successfully or your return is received and inspected, we will send you an email to notify you that we have confirmed your cancellation information or received returned item(s), then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you have not received your item(s) within 60 days of order, we will either resend the item at no charge to you or provide a full refunds for your purchase upon written request.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@xreart.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective, damaged or wrong. If you need to exchange it for the same item, send us an email at support@xreart.com