Xreart Mystery Box-2
Two random authentic Xreart frames inside
Xreart ("we" and "us") is the operator of (https://www.xreart.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. GeneralSubject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Generally, we charge a $10 standard shipping fee for each frame. We are able to offer a more specific estimate(10$-45$) when you are choosing your shipping address and shipping method at checkout.
Free standard shipping for DIY tools and accessories orders over US$100, plus US$5-10 for orders under US$100.
3. Delivery Terms
3.1 Estimated Transit time Internationally
|Country or Region||Shipping time （business day）|
|UNITED ARAB EMIRATES||AE||6~9|
3.2 Dispatch TimeOrders are usually dispatched within 1-2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Custom products do require proof approval as well as production time which can vary so these will take longer than 5 days typically.
3.3 Change Of Delivery AddressFor change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 P.O. Box ShippingWe are unable to offer couriers services to these locations. Please leave a detailed shipping address.
3.5 Military Address ShippingWe are unable to offer couriers services to these locations.
3.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. If delivery time exceeds 60 days after the order date, we will either resend the item at no charge to you, or provide you a full refund with a written request.
3.7 Delivery Failed
If the package(s) arrived at your local post office and you didn't pick up it timely and caused a sending-back, the losses will be bear by the receiver.
4. Tracking NotificationsUpon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In TransitIf you find a parcel is damaged in-transit, please get in touch with our support team with next steps in 7 days after receiving the package. Please offer an unboxing video to prove the damage if needed.
6. Duties & Taxes6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid for US, CA, EU, AU, UK regions and without any additional fees to be paid by customer upon arrival in destination country.
7. CancellationsYou may cancel your order, for any reason, and receive a full refund provided your order has not been shipped.
Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. Xreart Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund.
If an order has already been shipped, please refer to our refund policy.
8. Customer serviceFor all customer service inquiries, please email us at
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped.
Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. Xreart Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped the terms of our Returns and Refund policy will take effect. We reserve the right to charge a restocking fee on any canceled orders.
Returns (if applicable)
Our policy lasts 30 days of your order delivery date. If 30 days have gone by since that time, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable).
The following items are non-returnable items:
(2) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
(3) Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your order is canceled successfully or your return is received and inspected, we will send you an email to notify you that we have confirmed your cancellation information or received returned item(s), then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you have not received your item(s) within 60 days of order, we will either resend the item at no charge to you or provide a full refunds for your purchase upon written request.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective, damaged or wrong. If you need to exchange it for the same item, send us an email at email@example.com
The quality is very good, and it totally meet my expectations. The packaging is great too, both inside and outside are protected very well.
I was surprised at how beautiful this frame was！
It uses tempered glass with high light transmittance, the whole product is very gorgeous.
it's beautiful! The glass is of high quality that I can see the Game Boy through it very clearly.
This is my first purchase on Xreart, and it looks great on my wall! Reminds me of my old time playing Pokemon with friends.
Beautiful! Absolute artwork! Gameboy was my first game console and Xreart literally collects my memories. Love it!
Xreart Nintendo Game Boy Color Frame
The quality of the product exceed my expectations.
I was not expecting this quality. Was a good surprise.
Love the idea and the recycling aspects.
I like it very much
in the interior of the room
An eye-catching addition to the office, very good quality tech art! This was the first iPhone I've ever had and having it framed well was a real treat.
Delivery delayed a few days, but this was probably due to customs.
생각보다 퀄리티가 좀 별로
Greetings from Turkey.. First of all, heartfelt thanks for your inspiring work.. I bought the iPhone 2g paper for 8 dollars before.. I wanted to buy the iPhone 3G paper today, but I couldn't find it on your site.
I like it very much, it's really great. It inspires me. But when I wanted to buy the iPhone 3Gs paper today, I couldn't find it..
My first phone is the iPhone 5, very commemorative for me.